Get in Touch With Us
Got a question about something you've read on this site, spotted an error, or want to flag a concern about an offer we've covered? This page explains how to reach our editorial team and what you can expect once you do.
How to Reach the Team
The best way to contact us is by email. We read every message that comes in and aim to reply within two working days. Write to us at [email protected]
If you can, tell us the nature of your enquiry in the subject line — whether it's about a specific casino review, a wagering term you'd like explained further, or a general comment. It helps us route your message to the right person and get back to you sooner.
What We Can Help With
Our focus is on researching and reviewing casinos not on GamStop for UK readers, alongside the practical details that go with them — welcome bonuses, wagering requirements, payment methods and licensing. Here's what we typically hear from readers about:
- Questions about our content — If a review, guide or comparison table isn't clear, or you'd like more detail on how we assess a particular casino not on GamStop, ask us directly.
- Corrections and updates — Bonus terms, wagering requirements and payment options change often. If something on the site looks out of date, tell us and we'll check it.
- Suggestions for coverage — If there's a casino, payment method or topic you think we should be looking at, we're open to hearing it, though we only ever review and rank the operators we've researched ourselves.
- Errors in offer details — Welcome offers, free spin counts and cashback percentages are all subject to change by the operator. If you've noticed a mismatch between what's advertised and what we've listed, let us know so we can verify it.
- Safer gambling concerns — If you or someone you know is finding gambling difficult to control, please say so in your message. We'll point you towards GamCare or other appropriate support, and we take these messages seriously.
What We Can't Do
We're a research and review site, not a casino operator, payment processor or regulator. That means we can't process withdrawals, resolve account disputes with a specific casino, or verify your identity documents on a brand's behalf. For account-specific issues — a delayed withdrawal, a KYC query, a bonus dispute — you'll need to contact the casino's own customer support team directly, and escalate through their complaints procedure if that doesn't resolve things.
If you're comparing UK-facing casinos not on GamStop and want a starting point before you sign up anywhere, our guide to trusted non GamStop casinos sets out what to check before you deposit, including licensing, payment options and wagering conditions.
What Happens After You Send a Message
Every message is read by a real person on our editorial team — we don't rely on automated replies to stand in for an answer. Once we've reviewed your enquiry, we'll follow up as directly as we can, whether that's a correction, an explanation, or a pointer to the right resource.
Our target turnaround is two working days. During busier periods it can take a little longer, but we don't leave messages unanswered.
Keeping Our Reviews Accurate
The casinos not on GamStop we cover operate under licences issued outside Great Britain, often in jurisdictions such as Curaçao, and are not authorised or regulated by the UK Gambling Commission. Offer terms, minimum deposits and wagering requirements are set by the operators themselves and can change without notice. We do our best to keep our research current as of 2026, but reader feedback is one of the ways we catch anything that's slipped out of date. If something you've read here doesn't match what you see on a casino's own site, we want to know.
Thank you for taking the time to read this far. We look forward to hearing from you.